Support
Frequently asked questions and technical support
Frequently Asked Questions
Browse common questions about Airgap Studio.
Airgap Studio is purpose-built for air-gapped (network-isolated) environments. It runs fully offline with no internet connection required, making it ideal for financial institutions, government agencies, research labs, and other security-sensitive organizations. It supports Windows 10/11 (64-bit).
Airgap Studio shares the same VS Code interface but comes with five pre-installed extensions (Designer, Bridge, Library, Assistant, and Security Shield) and a built-in local AI engine. The key difference is that all AI features work entirely offline.
Yes. All core features work offline. The AI coding assistant (Assistant), UI designer (Designer), and code autocomplete run on the local AI engine. UI Library works statically without AI. Bridge's Figma MCP integration requires Figma Desktop to be installed locally. License verification is also fully offline (ED25519 signature-based).
Windows 10/11 (64-bit), 16 GB RAM minimum (32 GB recommended), and at least 10 GB of disk space. A GPU is optional — a Vulkan-compatible GPU with 6 GB+ VRAM will speed up AI responses by 2–5x, but CPU mode works without one. See the download page for full details.
No. Airgap Studio installs to your user directory without admin rights, making it easy to deploy within the security policies of on-site environments.
About 2 minutes in total, including both the application and the AI model.
The default model is Qwen3:8b, which runs on the built-in local AI engine. A Vulkan-compatible GPU (NVIDIA/AMD) with 6 GB+ VRAM is recommended for best performance, though CPU mode is also available. You can switch to external providers such as Anthropic, OpenAI, or Google Gemini in settings if your environment allows network access.
Yes. The bundled Qwen3:8b has been selected for its top-tier tool-calling performance among 8B-class models and is fine-tuned for optimal integration with Airgap Studio. Switching models may change VRAM requirements and performance characteristics.
Yes. You can deploy the AI engine on a dedicated server and configure each client PC to connect to it via a server URL. This lets you run any open-source model of your choice and enables AI features even on clients without a GPU. Turnkey server hardware solutions are available for organizations that need them.
The AIRGAP License extension handles offline license verification using ED25519 digital signatures — no internet required. Each license is bound to a machine via hardware fingerprinting (MachineGuid, BIOS, and disk serial). A Clock Guard feature prevents system clock tampering. License keys are issued through the admin tool.
License keys are hardware-bound and cannot be transferred directly. Contact your administrator to request a reissue for the new machine. The previous key remains valid until its original expiration date.
Your license key was sent to the email address you provided at purchase or trial signup. Check your inbox. If you can't find the email, send your purchase email address to axc@frameout.co.kr and we'll reissue your key.
No. Each license key is valid for a single device only. If you need additional devices, please purchase additional licenses.
A reissue is required when you change devices. Contact us at axc@frameout.co.kr and we'll issue a new key for your machine.
Bridge's Prototype tab connects to Figma Desktop in real time via Figma MCP (localhost:3845) to reference design data. The Production tab converts designs to code at ~95% fidelity using the built-in code conversion engine. Figma Desktop must be installed locally.
Bridge's Style Guide tab includes built-in presets for KRDS (Korean Government Standard Design System). Both Standard and Extended presets are available, allowing you to automatically apply KRDS design tokens when building government websites.
Yes, any extension compatible with the VS Code API can be used. Since Airgap Studio runs offline, extensions cannot be installed directly from the marketplace — you'll need to install them manually via VSIX files.
Due to the offline nature of air-gapped environments, automatic updates are not supported. Quarterly update installers are provided during your active license period and can be transferred into the secure network via USB. The installer automatically cleans up the previous installation for a smooth upgrade.
Bug Report Guide
Follow these steps for efficient troubleshooting when you encounter an issue.
1
Reproduce the Issue
Check if the bug can be consistently reproduced. If so, document the exact steps.
2
Gather Environment Info
Note your Airgap Studio version, Windows version, GPU model, VRAM capacity, and Ollama version.
3
Collect Logs
In Airgap Studio, press Ctrl+Shift+I to open DevTools, then copy error messages from the Console tab.
4
Submit a Report
Send the information above via the Contact page using the 'Technical Support' inquiry type.
Information to include in your bug report
- Name of the extension where the issue occurred (e.g., Airgap Designer)
- Exact reproduction steps
- Expected behavior vs. actual behavior
- Console logs or screenshots
- Airgap Studio version, OS, and GPU info